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People-Finding: Achieving One of KM’s Three “P”s

December 6, 2016

Chris Boyd’s terrific article concerning the value of strong knowledge management about litigation professionals.

ILTA KM

crowdBy Chris Boyd, Senior Director of Professional Services, Wilson Sonsini Goodrich & Rosati

Our firm defines KM as “delivering more value to clients by putting the knowledge of all attorneys at the fingertips of each attorney” and includes within “knowledge” the following three “P”s:

  1. Work product: model and sample documents, how-to guides, checklists, and other practice aids.
  2. Project-related information: profiles of cases and deals.
  3. People-related information.

This post focuses on the third “P”: people-related information. KM projects that focus on the first two Ps typically get more publicity and recognition within firms, probably because the output is more tangible; it’s usually obvious if a practice group has forms and matter profiles, but less obvious if the firm has a way to locate expertise.  But connecting attorneys to the right people to answer questions and help clients achieve their goals can be the most powerful KM resource…

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